So, you see those TNT trucks everywhere in Italy, right? They seem pretty dominant, like they’re the main guys for moving stuff around here. I definitely thought that for a while.
I had this one time, needed to get some papers sent quick smart from Milan down to Rome. Important stuff, couldn’t really afford delays. Seeing their vans all the time, I figured, okay, let’s go with TNT Italy. Seemed like the obvious choice.
Booking the Shipment
First step, I hit their website. Honestly, it wasn’t the clearest thing I’ve ever used. Found the booking section eventually, punched in all the details for the pickup and delivery. Paid for it. Got a confirmation number and a pickup window for the next day. So far, so okay, I thought.
The Pickup Wait
Next day, I waited. The pickup window was, let’s say, 9 am to 1 pm. I made sure I was home, right by the door pretty much. 1 pm came and went. Nothing. Okay, delays happen. Waited till 2 pm. Still nothing. Tried calling their customer service line. That was an adventure in itself. Long wait time, music loop driving me nuts. Finally got through to someone.
- Gave them my confirmation number.
- They checked. Said the driver was “on the way”.
- Couldn’t give me a more specific time. Just “soon”.
Fine. Waited more. Around 4 pm, the driver finally shows up. Grabbed the package, scanned it, gave me a receipt, and off he went. A bit frustrating, but hey, package collected.
Tracking and Delivery Drama
I started checking the tracking online later that evening. It showed “Collected”. Good. Next day, checked again. Still just “Collected”. Hmm. Expected it to show “In Transit” or something. Called customer service again. Another long wait. This time, a different person told me it was at the local depot and scheduled to move that night. Okay, maybe the system is slow.
Checked the next morning. Still stuck. Called again. This time, the story was different. Something about a sorting issue, it might be delayed by a day. Seriously? For a domestic express shipment? I was getting pretty annoyed. Asked if they could guarantee delivery the next day. They gave me the usual “we’ll do our best” line.
Long story short, the package that was supposed to be next-day delivery arrived three days late. Luckily, the papers were intact, but the delay caused a real headache for the recipient in Rome.
My Takeaway
It really showed me something. Just because a company has a big presence, lots of trucks on the road, doesn’t always mean a smooth ride for your package. Maybe I just got unlucky, but the whole process felt clunky. The website wasn’t great, the pickup was late, tracking was vague, and getting straight answers from customer service felt like pulling teeth. It made me think twice about using them again for anything time-sensitive, despite seeing their logos everywhere.
